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Nov 27, 2018

We all would love more direct bookings for our Serviced Accommodation businesses. But in order to get those we need to work on our own marketing efforts, something that we often neglect as OTAs do this so well for us.

In this episode we get Chris Huskins - Digital Marketer & Podcaster, our Marketing Director, in to...


Nov 13, 2018

Complaints... We all get them, it's part of the nature of a Serviced Accommodation business however we all want to limit them and the damage they can cause.

In this episode Chris and Ritchie cover:

  • Different types of complaints
  • Who should deal with them
  • What processes should you have in place
  • Complaint...