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Nov 13, 2018

Complaints... We all get them, it's part of the nature of a Serviced Accommodation business however we all want to limit them and the damage they can cause.

In this episode Chris and Ritchie cover:

  • Different types of complaints
  • Who should deal with them
  • What processes should you have in place
  • Complaint resolution
  • Chargebacks
  • Reviews

Following these guidelines may save you on hefty chargebacks and bad reviews.


Show Notes:
The Serviced Accommodation Podcast is a show brought to you by Chris Poulter and Ritchie Mazivanhanga aimed at new and experienced property investors alike. With each show we help you Start, Systemise and Scale your Serviced Accommodation Business.

If you would like to ask us a question or discuss anything in this episode, please join The Serviced Accommodation Podcast Community on Facebook, and ask away. To listen to more episodes or get more information go to